Delivery Information
Freight costs, shipping and delivery timeframes
- Below is the estimated delivery timeframes to your area. Please note that the timeframes listed below are our guidelines only.
- Rates are based on maximum weight of 10kg. Delivery rates are subject to alternation, all rates are GST exclusive. Our sales representatives will contact you for the additional freight cost if the total weight is more than 10 kg.
- Products which involve printing or additional customized service will require a lead time before dispatching. Our sales representatives will contact you for an accurate delivery timeframe and freight cost.
| State | Capital City Metro | Other Areas | Costs |
|---|---|---|---|
| ACT, Sydney, Melbourne, Brisbane, Gold Coast | 1-3 days | 2-4 days | $17 – $19 |
| Adelaide, NSW, Country Victoria | 2-4 days | 3-5 days | $19 – $24 |
| Southern Australia, Southern Queensland | 4-12 days | 4-12 days | $22 – $35 |
| Perth, Queensland North, Cairns | 3-8 days | 4-12 days | $24 – $35 |
| Tasmania, NT, Western Australia | 4-12 days | 4-12 days | $35 – $45 |
Delivery
- If the customer uses their own courier service Sydney AD cannot guarantee any damage to the goods whilst in transit. If the goods are delivered by Sydney AD’s courier company any damage in transit will be covered by warranty but only if the damage is reported within 7 days if receipt of order.
- Sydneyad.com.au has contracted courier team to provide delivery services. Standard Australia national delivery rates are listed clearly on the website and from the shopping cart. Delivery charges are listed clearly on the payment invoice from our website.
- Delivery charges are dependent on individual items. Usually based on the product size, product weight, quantity of products and the order is to be delivered. Freight / charge will be calculated and you will be advised of their freight / charge amount before you agree, submit your purchase order and making any payment.
- The standard Australia national delivery rates which are listed on our website are based on maximum weight of 10kg per each purchase order.
- Delivery rates are subject to alteration, all rates are GST exclusive on our website.
- Sydenyad.com.au does not responsible for any loss, damage or theft of items once they leave us. Therefore, we suggest you to insure your purchased items.
Receipt of products
- Inspect all boxes, packaging & products. You should notify us immediately, within 7 days of delivery of the order if you find any damage.
- Take detailed photographs of the damaged products and send the photos to: support@sydneyad.com.au.
- Keep all boxes and packing materials and re-pack the
products as what they were received / original packaging.
Pick up
- Customers are welcome to pick up their orders from our warehouse. Our warehouse address:
Unit 1, 426 Marion Street, Condell Park, NSW 2200. - Customers / Drivers are required to present a valid tax invoice when picking up their products. We cannot release the products if this information cannot be produced by our customers.
- We recommend our customers / courier drivers to check their products prior to leaving our dispatch. Product damage claims and quantity discrepancies will not be accepted once the products have left our warehouse.
- Sydenyad.com.au does not responsible for any loss, damage or theft of items once they leave our warehouse. Therefore, we suggest you to insure your purchased items.